Founded in Stockholm, Sweden, Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. Klarna’s vision is to make shopping smoooth, adding value for consumers and retailers with unique payment options and superior customer experience.

Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna's Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA.

Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/

To use Pay later you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability.

If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address.

All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

If you want to make a purchase with Klarna, you'll need to provide your mobile phone number and your email address. The mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive the payment information and so will be liable for delayed payment fees.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Long Tall Sally run credit searches against you that could impact your credit rating.

However, If you don't pay for your order on time, Klarna may charge late payment fees. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future.

Although Pay later is widely promoted it is not always universally available. The Pay later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later payment option, where you can pay for the goods once you have received them via credit card or debit card.

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later payment option, where you can pay for the goods once you have received them via credit card or debit card.

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too.

If you have chosen to Pay later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card.

Payment information is processed securely by Klarna. No card details are transferred to or held by Long Tall Sally. All transactions take place via connections secured with the latest industry standard security protocols.

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.

If you pay by card, we will confirm your order right away. If paying by Pay later, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.

If you live in the UK/Ireland returning an item with Klarna is now easier than ever before, you can now take it to one of your local Yours Clothing stores, and the team will process the refund there and then for you, it might still take up to 5 days for it to be refunded on your Klarna account. For international purchases, items purchased with Klarna follow our standard online return process. Please note, refunds for Klarna purchases will be refunded from Long Tall Sally to Klarna. We cannot provide an exchange. When the refund is processed, any upcoming payments you have to Klarna will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed receipt of any return goods, you will be liable to continue to make your payments to Klarna. You can view the details by logging in to your Klarna account.

Once Long Tall Sally has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed.

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please contact our customer service team to check on your delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

If you have paid for your order with card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments. Alternatively, you can contact Customer Service and they will be able to provide you with the payment details.

Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.

Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Yours Clothing and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

To use Pay later in 3 you must be at least 18. Whilst this option is widely promoted, Pay later in 3 is subject to your financial circumstances. When choosing Pay later in 3, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later in 3 based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

If you want to make a purchase with Klarna, you'll need to provide your mobile phone number and your email address. The mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive the payment information and so will be liable for delayed payment fees.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Long Tall Sally run credit searches against you that could impact your credit rating.

However, If you don't pay for your order on time, Klarna may charge late payment fees. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future.

Although Pay later in 3 is widely promoted it is not always universally available. The Pay later in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. Visit our FAQ page here to find out more about using Klarna. https://www.klarna.com/uk/customer-service

As soon as Long Tall Sally have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

Pay in 3 is a credit product and you are required to make your scheduled payments to Klarna. Your payments are automatically withdrawn from your connected card or bank account according to the agreed payment schedule. Klarna will send you multiple friendly reminders before payment is due so you can make sure you’ve got enough money to pay. If payment fails, you may be charged a late fee, subject to our T&Cs.

If you don't make your payments you will be in arrears as Pay in 3 is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna. Also, if the debt is referred to a debt collection agency Klarna will share this information with credit reference agencies.

You can view all of your Klarna purchases and payment schedule simply by logging onto www.klarna.com/

Payment information is processed securely by Klarna. No card details are transferred to or held by Long Tall Sally. All transactions take place via connections secured with the latest industry standard security protocols.

No, this is not currently possible for Pay later in 3 purchases.

Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/

If you live in the UK/Ireland returning an item with Klarna is now easier than ever before, you can now take it to one of your local Yours Clothing stores, and the team will process the refund there and then for you, it might still take up to 5 days for it to be refunded on your Klarna account. For international purchases, items purchased with Klarna follow our standard online return process. Please note, refunds for Klarna purchases will be refunded from Long Tall Sally to Klarna. We cannot provide an exchange. When the refund is processed, any upcoming payments you have to Klarna will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed receipt of any return goods, you will be liable to continue to make your payments to Klarna. You can view the details by logging in to your Klarna account.

Once Long Tall Sally has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

In the event that your goods have not been received please call Long Tall Sally to check on your order and delivery status. You can also contact Klarna’s Customer Services so that we can postpone the due date on your payment.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

You can log in at www.klarna.com , where you will find all of your orders and payment schedule information.

Visit Klarna’s Customer Services for a full list of FAQ’s, live chat and telephone options.

• For orders made on or after the 16 March 2023, we’ll apply a £5 late fee for payments that remain unpaid 7 days after the due date for Pay in 30 days and 14 days for Pay in 3.

• If a payment continues to remain unpaid, an additional £5 fee will be applied and added to the total outstanding amount.

• We will charge a maximum of 2 late payment fees per order, which is capped at a total of £10.

You’ll get multiple reminder messages via email, push or SMS, to ensure that you stay well informed and there are no surprises.

If you pay on time, there will be no late fees. We have a number of tools to help you pay on time:

1. Friendly reminders. Klarna will send at least 4 reminders before applying a late fee.

2. If you need more time, you can also extend your due date, free of charge, by up to 10 days, once per payment.

3. From March, you will also be able to set up Autopay for all your Pay in 30 days purchases in the Klarna app which means Klarna will automatically withdraw the money on the due date, so you never have to worry about missing payments.

Pay later in 30 days is a credit product which lets you pay any time within 30 days of your purchase. Late fees may apply. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay later in 30 days. When you choose Klarna they will also check the information you provide and your financial situation.

Yes, you can. If you see Klarna Pay later in 30 days when you go to an online checkout then Pay later in 30 days is available to you. Every time you use Pay later in 30 days, Klarna will check to see whether you can use the service again for each additional purchase.

Klarna offers Pay later in 30 days based on a number of factors such as the purchase amount, previous order history. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 30 days before does not mean it will be offered for every order. In turn, if your application for Pay later in 30 days is denied, it does not mean it will be denied for future orders.

If you want to purchase something using Klarna’s Pay later in 30 days, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address

When you use Pay later in 30 days, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

You can pay any time within 30 days of your purchase. Late fees may apply. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details.You can see both past and future payments using the Klarna app.

You can pay any time within 30 days of your purchase without interest or fees. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details.You can see both past and future payments using the Klarna app.

As soon as Long Tall Sally have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

Pay in 30 days is a credit product and you are required to make your payment to Klarna. If you don't pay for your order on time, Klarna may charge late payment fees. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

As Pay in 30 days is a credit product, if you don't pay for your order Klarna may use a debt collection agency. Klarna may also report the missed payment to credit reference agencies. This means you may find it more expensive or difficult to get credit in the future.

You can view all of your Klarna purchases and payment schedule simply by logging onto www.klarna.com/

Payment information is processed securely by Klarna. No card details are transferred to or held by Long Tall Sally. All transactions take place via connections secured with the latest industry standard security protocols.

No, this is not currently possible for Pay later in 3 purchases.

Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/

If you live in the UK/Ireland returning an item with Klarna is now easier than ever before, you can now take it to one of your local Yours Clothing stores, and the team will process the refund there and then for you, it might still take up to 5 days for it to be refunded on your Klarna account. For international purchases, items purchased with Klarna follow our standard online return process. Please note, refunds for Klarna purchases will be refunded from Long Tall Sally to Klarna. We cannot provide an exchange. When the refund is processed, any upcoming payments you have to Klarna will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed receipt of any return goods, you will be liable to continue to make your payments to Klarna. You can view the details by logging in to your Klarna account.

Once Long Tall Sally has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

In the event that your goods have not been received please call Long Tall Sally to check on your order and delivery status. You can also contact Klarna’s Customer Services so that we can postpone the due date on your payment.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

You can log in at www.klarna.com , where you will find all of your orders and payment schedule information.

You can log in at www.klarna.com, where you will find all of your orders and payment schedule information.

Visit Klarna’s Customer Services for a full list of FAQ’s, live chat and telephone options.

• For orders made on or after the 16 March 2023, we’ll apply a £5 late fee for payments that remain unpaid 7 days after the due date for Pay in 30 days and 14 days for Pay in 3.

• If a payment continues to remain unpaid, an additional £5 fee will be applied and added to the total outstanding amount.

• We will charge a maximum of 2 late payment fees per order, which is capped at a total of £10.

You’ll get multiple reminder messages via email, push or SMS, to ensure that you stay well informed and there are no surprises.

If you pay on time, there will be no late fees. We have a number of tools to help you pay on time:

1. Friendly reminders. Klarna will send at least 4 reminders before applying a late fee.

2. If you need more time, you can also extend your due date, free of charge, by up to 10 days, once per payment.

3. From March, you will also be able to set up Autopay for all your Pay in 30 days purchases in the Klarna app which means Klarna will automatically withdraw the money on the due date, so you never have to worry about missing payments.

Monthly invoice is an ongoing service provided by Klarna and which gathers the actively selected purchases you make during a month on one and the same invoice. The monthly invoice collects all purchases you make with Klarna Monthly invoice.

The due date is the day of the month that you must pay your Monthly Invoice. Before the due date, the last day occurs when new purchases can be added to your Monthly Invoice ("Breaking Day"), after which the invoice is sent. The date of the Breaking Day may vary, and Klarna reserves the right to change the Breaking Day and due date to improve the product experience. As a customer, you are guaranteed a minimum credit period of 14 days from Break Day to due date. Monthly invoice purchases made with your Klarna card before the Break Day will be collected on the same Monthly Invoice. All other purchases you make with Monthly Invoice will be added to the same Monthly Invoice if the goods are sent or if the service has been made available to you before the Break Date.

The Monthly Invoice service has an unlimited term. You can terminate the Monthly Invoice service at any time in Klarna's customer portal, on Klarna's website or by contacting Klarna's customer service. Your termination will take effect immediately. For purchases made before but delivered after your termination, a Monthly Invoice for that purchase will still be sent. New purchases made after your termination will be handled as separate Get First - Pay Late Invoices.

A fee of SEK 29 is charged for each Monthly Invoice. As soon as you have made a purchase through Monthly Invoice, we will automatically create a Monthly Invoice for you. A payment reminder is sent in the event of non-payment. If you have shopped for less than SEK 60, a reminder fee of SEK 29 will be added, and if you have shopped for SEK 60 or more, a reminder fee of SEK 60 will be added. If no payment is received thereafter, the claim may be submitted for debt collection management where additional debt collection costs may be added.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Long Tall Sally run credit searches against you that could impact your credit rating.

However, If you don't pay for your order on time, Klarna may charge late payment fees. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future.